Section 01
Agreement, scope, and acceptance
These Terms of Service (“Terms”) govern the Rocket Launch website, proposals and creative projects that incorporate these Terms, and Rocket Launch products and related services. “Rocket Launch,” “we,” “us,” and “our” mean the Rocket Launch business identified in your accepted order or service agreement. “Client,” “you,” and “your” mean the person or organization accepting these Terms. Our privacy contact and general legal correspondence address is hello@rocketlaunch.io.
These Terms cover design, branding, writing, content, marketing, websites, software, mobile applications, ecommerce, AI systems, automation, consulting, workshops, managed services, and platform products, including Website, Pro, Nova, Ultra, CRM, and Grow, to the extent ordered and available. A description of a service does not mean every feature is included in every engagement.
You accept these Terms when you affirmatively agree to them in an order, signed proposal, statement of work, service agreement, or checkout that presents them for acceptance. You must be at least 18 and have legal capacity. A person accepting for an organization represents that they have authority to bind it. If you lack authority, do not place an order or authorize work.
A link in a website footer alone does not retroactively amend an existing agreement or transfer anyone’s rights. Existing signed agreements remain effective according to their terms. These Terms apply to a new engagement, renewal, or change only when validly incorporated and accepted as required by law. An inquiry, quote request, or workshop notification request is not acceptance of a paid engagement.
IMPORTANT OWNERSHIP NOTICE: ROCKET LAUNCH RETAINS OWNERSHIP OF ROCKET LAUNCH MATERIALS, INCLUDING NEW CREATIVE WORK PRODUCED FOR CLIENTS, EXCEPT FOR RIGHTS EXPRESSLY TRANSFERRED IN A SEPARATE SIGNED INSTRUMENT. CLIENTS RECEIVE ONLY THE LICENSES EXPRESSLY DESCRIBED HERE OR IN THEIR ACCEPTED ORDER. PAYMENT, CUSTOMIZATION, DELIVERY, AND PUBLICATION DO NOT BY THEMSELVES TRANSFER COPYRIGHT OR SOURCE FILES.
Section 02
Orders, document priority, and changes
“Order” means the accepted proposal, statement of work, checkout order, or other written service document identifying scope, price, service term, and any particular deliverables or license. An engagement begins only after our acceptance of the Order and satisfaction of the stated payment and onboarding conditions. We may decline an order before acceptance and refund any payment for an order we decline to perform.
A signed amendment specifically changing these Terms controls over the affected provision. A signed negotiated service agreement controls next, followed by the accepted Order’s expressly stated commercial and service-specific provisions, followed by these Terms. A purchase order, procurement portal, vendor form, or client policy does not amend these Terms unless expressly accepted in writing by an authorized Rocket Launch representative.
An Order that uses “purchase,” “custom,” “complete,” “delivery,” or similar language does not transfer intellectual property. An ownership transfer must identify the particular rights and materials and expressly provide for assignment in a writing signed by Rocket Launch. An expressly conflicting ownership provision in an existing binding agreement is preserved.
Changes to scope, deliverables, integrations, quantities, revision rounds, schedules, licensing, or support require an accepted written change order. We may quote additional fees and revised timing before beginning changed work. Discussions, chat responses, exploratory mockups, and preliminary estimates do not create unlimited obligations or amend an accepted Order.
We may subcontract or use qualified collaborators and service providers while remaining responsible for our contracted obligations. Clients may not direct subcontractors to perform additional work or obtain our working materials outside the engagement. Rocket Launch personnel and contractors are independent contractors, not your employees, agents with general authority, partners, or joint venturers.
Section 03
Definitions and the ownership boundary
“Rocket Launch Materials” means materials and rights created, developed, assembled, authored, configured, or supplied by us or for us in performing an engagement, together with our pre-existing materials and improvements. This includes the agency-owned portions of final deliverables and all preliminary, supporting, and underlying work, subject to the exclusions below.
“Client Materials” means your pre-existing or independently supplied content, logos, business names, trademarks, photographs, recordings, data, documents, product information, customer records, and other materials in which you or an identified third party hold rights. It includes materials you develop independently without using Rocket Launch Materials. Providing those materials to us does not transfer ownership to Rocket Launch.
“Client Data” means customer and prospect records, client account information, business transactions, messages, and other business data submitted to or generated through your use of a service, excluding Rocket Launch technology and agency-authored creative work. Personal information remains subject to applicable privacy rights and processing obligations; an intellectual-property clause does not override those rights.
“Third-Party Materials” means software, fonts, stock assets, open-source components, models, libraries, APIs, and other items owned or licensed by a third party. “Final Deliverables” means only the finished items expressly identified for delivery and approved under the Order. Drafts, unused alternatives, internal tools, and source files are not Final Deliverables unless expressly identified as such.
“Platform” means our hosted services, software, interfaces, databases and schemas, agent infrastructure, workflows, documentation, and supporting systems. “Business day” means Monday through Friday, excluding U.S. federal holidays, measured in Pacific time unless the Order states otherwise.
Section 04
Rocket Launch retains intellectual property
As between you and Rocket Launch, Rocket Launch retains all right, title, and interest in Rocket Launch Materials and all associated intellectual-property rights to the fullest extent those rights exist and are owned or controlled by us. Ownership includes work made specifically for your engagement and is not limited to reusable templates or pre-existing technology.
Covered materials include designs, visual systems, layouts, interfaces, user journeys, wireframes, prototypes, illustrations, graphics, artwork, animations, video edits, audio edits, campaign concepts, brand concepts, agency-authored logos, copy, writing, articles, scripts, headlines, documentation, strategy documents, research compilations, presentations, and their agency-authored revisions and adaptations.
Covered technical materials include source and object code, website themes, components, applications, custom software, integrations, API implementations, data models, workflow configurations, automations, prompts, agent instructions, knowledge structures, orchestration logic, evaluation methods, reusable libraries, build systems, deployment configurations, and improvements. Ownership does not grant us ownership of the underlying client business facts or Client Data.
Our drafts, sketches, rejected or unused concepts, alternative directions, source and working files, repositories, design files, editable masters, internal notes, processes, methods, and production assets remain ours. Time-based billing, reimbursement of costs, use of client feedback, a one-time design fee, or payment in full does not change that ownership.
Except for Client Materials and Third-Party Materials, your purchase is of agreed services and an expressly limited right to use designated outputs. No copyright, patent, design right, trade secret, or other ownership interest is impliedly assigned. All rights not expressly licensed or transferred are reserved.
Section 05
No client work-made-for-hire or joint ownership
The parties intend that Rocket Launch Materials created for a client are not works made for hire for that client. Rocket Launch is an independent contractor, and no client ownership results merely because the work was commissioned, paid for, branded for the client, or based on client instructions. A different arrangement requires an express signed agreement that satisfies applicable law.
To the extent a client acquires a transferable ownership interest in Rocket Launch Materials created under an engagement accepting these Terms, other than Client Materials, the client hereby assigns that interest to Rocket Launch, including the associated transferable copyright rights. This clause applies only to interests the client can lawfully assign and does not assign pre-existing client rights, Third-Party Materials, personal information, or rights protected against transfer by law.
The client will reasonably cooperate, at our expense, in documenting that assignment and will not register ownership of Rocket Launch Materials in its own name contrary to the accepted agreement. Any assignment requiring a signature must be captured in an appropriately signed instrument; merely posting these Terms is not a substitute for that requirement.
Client suggestions, approvals, specifications, facts, and feedback do not by themselves establish joint authorship or co-ownership of our work. If separately authored client contributions are incorporated, the client retains its rights in those contributions and grants the license needed for the engagement. Moral rights are waived or consented to only to the extent legally waivable and necessary for the agreed use; nonwaivable rights remain unaffected.
Section 06
License for finished standalone creative deliverables
After full payment of the fees attributable to the applicable Final Deliverables and satisfaction of the Order’s conditions, we grant the named client a nonexclusive, worldwide license to reproduce, display, distribute, and use the agency-owned portions of those Final Deliverables for the client’s own business and the expressly agreed channels, campaigns, and purposes. The license is nontransferable and does not authorize sublicensing except as stated below.
For separately commissioned standalone creative deliverables, the license is perpetual unless the Order specifies a limited campaign, medium, territory, quantity, or duration. This license remains subject to its scope and to termination for a material license breach following applicable notice and opportunity to cure. Cancellation of an unrelated subscription does not cancel a fully paid standalone creative license.
You may make reasonable format, size, and business-information updates to a licensed Final Deliverable and create adaptations needed for its permitted use, subject to third-party restrictions. This does not give you ownership of our underlying work or a license to our source files. New agency-authored adaptations remain Rocket Launch Materials; your independently authored contributions remain yours.
Your employees and outside production providers may handle a Final Deliverable solely on your behalf for the permitted use, under obligations protecting our rights and confidentiality. They receive no independent right to reuse, resell, sublicense, extract, or incorporate it into another client’s project. You remain responsible for their use.
The license does not permit selling our work as stock, templates, themes, software, creative inventory, or training datasets; allowing another business to use it as its own deliverable; using our drafts; or distributing underlying tools. An affiliate, franchisor, franchisee, reseller, or acquiring business requires express coverage in the Order or a permitted transfer agreed by us.
Before full payment and delivery authorization, supplied previews are licensed only for internal evaluation and approval. Do not publish, implement, distribute, or give them to a replacement provider. No use license is granted for rejected or unpaid concepts, even if those concepts were shown during the engagement.
Section 07
License for hosted products and subscription work
For Website, Pro, Nova, Ultra, CRM, and other hosted products, you receive a limited, nonexclusive, nontransferable right for your authorized users to access the purchased service during its paid service term, subject to these Terms and the agreed account, business, feature, and usage limits. The service is licensed for use; the platform and its technology are not sold.
Website design, copy, configuration, agent instructions, workflows, and other work produced as part of a managed subscription or setup package are licensed for use within the purchased service during its term unless the Order expressly grants a separate standalone license. A one-time setup or design fee for a hosted product does not purchase a perpetual, portable website or a transferable platform license.
At the end of the paid service period following cancellation, hosted access and subscription-dependent licenses end. Hosting, agents, phone routing, automations, connected integrations, and related workflows may stop. Existing promises that a website remains live through the paid billing period are preserved, except for an authorized suspension or another applicable contractual or legal basis.
Exporting Client Data does not export or license our website implementation, theme, source code, agent architecture, templates, prompts, workflows, or hosted software. An off-platform license, migration build, or transfer of deliverables requires a separate written agreement. No obligation to sell an ownership buyout is created by these Terms.
You may not copy the platform, provide service-bureau access, share credentials outside authorized users, defeat usage limits, scrape nonpublic interfaces, resell access, or use the service to build a substantially copied competing implementation. These restrictions do not prohibit independent development, fair competition, or activity that applicable law expressly protects.
Section 08
Brand identities, trademarks, and goodwill
For an approved agency-authored logo or brand identity delivered under a fully paid standalone branding Order, the client’s license includes using the approved identity as a source identifier for the named client business. Rocket Launch retains the copyright in the agency-authored artwork, while trademark rights and goodwill arising from the client’s lawful use of its business identity belong to the client to the extent recognized by law.
We will not license the final approved client-specific logo as another business’s brand identity without the client’s written permission. This limited brand-use exclusivity does not assign copyright or prevent us from using general techniques, unselected concepts, reusable components, or publicly displaying the work in accordance with these Terms.
Trademark clearance, registrability, domain availability, trade-dress analysis, patent searches, and legal opinions are excluded unless expressly commissioned. You are responsible for obtaining appropriate clearance before adopting a brand. We do not guarantee that a proposed name, logo, design, or slogan is available or noninfringing in every jurisdiction.
A trademark registration should identify the rights actually held and should not falsely claim copyright ownership of our artwork. Additional territories, brands, franchise systems, merchandising rights, or sublicensing arrangements must be agreed in writing if outside the approved license scope.
Section 09
Source files, repositories, handoff, and buyouts
Delivery of a rendered image, published website, executable application, PDF, document, or video does not require delivery of editable source files or production systems. Figma or other design files, Adobe masters, raw footage, prompts, repositories, source code, build pipelines, internal documentation, and unused assets are excluded unless expressly listed in the Order.
If source files are expressly supplied, that delivery grants only the stated use license and does not assign ownership. You must protect confidential or proprietary elements and comply with third-party licensing. We may remove credentials, unrelated client information, internal notes, licensed components that cannot be redistributed, and tools outside the agreed handoff scope.
Any expanded license or ownership buyout must be separately negotiated, priced, and signed. It must identify the specific assets and rights, exclusions, permitted modifications, third-party restrictions, payment conditions, and effective date. Background technology, generic libraries, internal methods, unused work, and Third-Party Materials remain excluded unless an express lawful provision says otherwise.
We may offer migration or transition assistance at an agreed fee, subject to available resources and access. We do not promise that hosted functionality will operate independently or that another provider can recreate it without a new implementation. There is no implied obligation to provide continuing maintenance after handoff.
Section 10
Client materials, data, domains, and accounts
You retain ownership of your Client Materials and Client Data. You grant us a nonexclusive license, with the right to involve our providers and collaborators, to host, copy, transmit, format, adapt, and process them as reasonably needed to scope, perform, support, secure, and administer your engagement. That license is limited by confidentiality, the Privacy Policy, applicable law, and any agreed data-processing terms.
You represent that you have the rights, permissions, consents, and lawful bases needed to supply the materials and authorize their use. You are responsible for their accuracy and legality, including advertising claims, product descriptions, regulated disclosures, testimonials, likeness permissions, contact lists, and instructions involving another person’s information.
Domains, client-owned social accounts, business listings, advertising accounts, and telephone numbers already controlled by you remain subject to your rights and the relevant provider’s rules. Our intellectual-property reservation does not take ownership of them. Accounts or numbers obtained specifically for you should have ownership and portability addressed in the Order.
Provide access through appropriate delegated permissions rather than insecurely sharing passwords. You remain responsible for your account security and vendor fees unless we expressly assume them. We may return or remove our administrative access when the engagement ends. We do not claim a right to seize your domain, customer records, or independent accounts to enforce ownership of our creative work.
We may use aggregated or properly deidentified operational information to improve services where permitted by law and our commitments, without identifying your customers or disclosing your confidential business information. This is not permission to publish raw customer data or train a public model on confidential client content.
Section 11
Third-party assets and open-source software
Third-Party Materials remain subject to their owners’ licenses and rights. Fonts, stock images, music, video, plugins, open-source code, models, and externally supplied content may impose attribution, seat, distribution, modification, territory, duration, or transfer restrictions. Our retained ownership covers only the rights we lawfully own or control.
You must obtain any client-side license required for your use and maintain relevant third-party subscriptions unless the Order expressly includes them. A license purchased by Rocket Launch for internal production may not authorize distribution of the underlying asset or its use by another provider.
Open-source license rights and obligations control the covered components. Nothing here restricts rights granted directly to you under an applicable open-source license. Our proprietary code, design, configuration, or surrounding work is not automatically open source merely because it incorporates an open-source library.
Third-party fees, policy changes, outages, API limits, platform review, carrier approval, marketplace acceptance, and discontinued features may affect delivery. We will identify material known dependencies within the agreed scope, but cannot control another provider’s decisions. Replacement integrations or migration work may require a change order.
Section 12
Reuse, confidentiality boundaries, and feedback
We may reuse our general know-how, methods, reusable components, code patterns, templates, tooling, non-client-specific creative techniques, and improvements across engagements. Retaining those rights helps us maintain and improve our services. Reuse does not permit disclosure of your confidential information, Client Data, private business strategy, or Client Materials without an appropriate right.
We retain unused concepts and drafts, subject to the same confidentiality boundaries. If exclusivity beyond the limited final-logo provision is important, it must be defined and priced in the Order. A custom engagement does not automatically prohibit similar functionality or general visual techniques in unrelated work.
You may provide suggestions about our services. For feedback you voluntarily provide that is not identified confidential client content, you grant us a worldwide, perpetual, royalty-free license to use and adapt it to improve our products and services. This does not transfer your pre-existing materials or authorize reuse of private customer data.
Except for rights that cannot lawfully be restricted, you may not use nonpublic Rocket Launch Materials, platform access, proprietary prompts, or working files to train a model, produce a substitute asset library, or extract our confidential technology without written permission. Public facts and independently developed knowledge are not converted into our exclusive property.
Section 13
Portfolio, publicity, and attribution
Unless a confidentiality obligation, embargo, or written opt-out applies, we may identify you as a client and display publicly released Final Deliverables in our portfolio, website, presentations, awards submissions, and professional promotion. You grant a limited right to use your business name and logo solely for that accurate identification.
We will not publish private customer records, credentials, unreleased strategy, confidential performance results, or unpublished work under this clause. Case studies containing nonpublic metrics, testimonials, or quotations require appropriate permission. We do not fabricate endorsements or imply a partnership beyond the actual engagement.
Any mandatory public credit, backlink, or branding in a client deliverable must be stated in the Order. Intellectual-property retention does not itself require displaying our logo on every final asset. Publicity permissions remain subject to an applicable confidentiality agreement and any written restriction agreed before publication.
Section 14
Project scope and client responsibilities
Only the work, quantities, deliverables, and service allowances stated in the accepted Order are included. Discovery, strategy, copywriting, photography, illustration, accessibility remediation, SEO, hosting, maintenance, security testing, legal review, data entry, migration, and third-party fees are separate unless expressly included.
You will appoint an authorized decision-maker, provide accurate materials and timely access, consolidate feedback, obtain internal approvals, and complete onboarding requirements. Conflicting instructions from multiple stakeholders, changing requirements, or late materials can change cost and timing. You are responsible for approvals by your lawyers, compliance advisers, franchise organization, or other third parties.
We rely on your representations about products, services, prices, qualifications, business details, rights, and regulatory requirements. You must review outputs before publication or use and promptly identify errors. We are not responsible for an undisclosed requirement that we could not reasonably infer from the agreed scope.
You may not require illegal, deceptive, infringing, discriminatory, abusive, or unsafe work. We may refuse or pause such instructions and propose a lawful alternative. Your participation does not require us to accept a change or continue work that creates a material legal or security risk.
Section 15
Revisions, approval, and acceptance
Revision rounds and review milestones are defined in the Order. A revision refines an approved direction within the existing scope. A new concept, major structural change, added feature, new audience, rewritten brief, or reversal of an approved direction is additional work unless expressly included.
Unless the Order states otherwise, provide one consolidated written response within ten business days after a deliverable is submitted for review. If you identify a material failure to meet the agreed specification, explain it with reasonable detail so we can address it. Personal preference outside the brief is not by itself a specification defect.
For business-to-business engagements, a deliverable is accepted when you approve it in writing, authorize its launch, use it commercially, or fail to identify a material specification defect within that review period after receiving a clear delivery and review notice. Silence is not acceptance of an ownership assignment, new fees, a subscription, or a material scope change.
Acceptance does not waive nonwaivable rights or remedies for a concealed defect. Unless a different warranty is agreed, report reproducible specification defects within 30 days after acceptance; our ordinary remedy is reasonable correction of our covered work. Changes made by you or another provider, new requirements, and third-party failures are outside that correction obligation.
You remain responsible for final proofreading, factual verification, permissions, pricing, contact details, compliance text, and business decisions. We do not publish a material revision without the authorization required by the workflow. Post-approval alterations may require additional fees and can affect previously validated behavior.
Section 16
Schedules, delays, and inactive projects
Schedules depend on agreed scope, complete onboarding, timely approvals, available production capacity, payment, and required third-party access. Estimates are not guaranteed deadlines unless expressly stated. A specific written launch commitment remains effective according to its disclosed conditions; these Terms do not erase an express promise.
For an offer with a stated onboarding-dependent launch window, the window begins only when the disclosed prerequisites and any agreed production-slot conditions are satisfied. We will not redefine a completed prerequisite after the fact merely to avoid a promise. Client delays, new scope, inaccessible accounts, and external approvals may require a documented revised schedule.
If client action is outstanding, we may pause affected work and reallocate resources after notice. If a project remains inactive because of missing client input for 60 days, we may give written notice of closure, an accounting of completed work and commitments, and any proposed restart requirements. A restart fee applies only if separately disclosed and accepted.
We are not required to hold a production slot indefinitely. Closing an inactive project does not automatically forfeit all prepaid money; amounts are handled under the payment and termination provisions, the accepted Order, and applicable law.
Section 17
Fees, deposits, invoices, and outside spend
Fees, payment dates, currency, applicable taxes, deposit amounts, and any minimum commitment are stated in the Order. Unless otherwise stated, listed prices are in U.S. dollars and do not include applicable taxes or separately identified third-party charges. A proposal expires on its stated date, or after 30 days if no period is stated.
Deposits are applied according to the Order. We may require cleared payment before reserving capacity, starting work, releasing deliverables, or activating a license. Describing a payment as a deposit does not automatically make it forfeitable. Any nonrefundable reservation component must be clearly disclosed before purchase and lawful for the circumstances.
You authorize only the payment schedule and recurring charges disclosed and affirmatively accepted for your order. A stored payment method does not authorize unrelated services, unlimited overages, or discretionary spending. We will not create a new paid subscription or increase an authorized spending limit solely because these Terms permit service changes.
Invoices without a stated due date are due within 15 calendar days. Notify us promptly of a good-faith billing dispute and describe the disputed amount; pay undisputed amounts when due. We may suspend affected work for nonpayment after the applicable notice. Interest or collection charges apply only if disclosed in the Order and permitted by law.
Advertising spend, domain charges, premium assets, apps, carriers, integrations, travel, and other outside costs are excluded unless expressly included. Material spending commitments on your behalf require the authorization stated in the Order. We do not guarantee recovery of charges already lawfully committed to a third party.
Section 18
Subscription billing, renewal, and price changes
Subscriptions renew at the interval and price disclosed in the accepted order until cancelled, unless a fixed term is expressly stated. One-time design and setup fees are distinct from recurring service fees. The recurring start date follows the offer: where an offer states billing begins at launch, it does not begin earlier solely because checkout is completed.
We will provide the billing disclosures and obtain the affirmative authorization required by applicable law. A free workshop signup, trial inquiry, saved card, silence, or acceptance of a privacy notice does not itself authorize recurring charges. Trials, promotional rates, and conversion dates must be expressly disclosed in the applicable offer.
We may change pricing for a future renewal with at least 30 days’ notice, or any longer notice required by law or the Order. You may cancel before the affected renewal. We do not retroactively increase a prepaid fixed-term fee or charge for a new plan without the authorization required for that change.
You must keep billing information current. Failed payments can interrupt service after appropriate notice and an opportunity to address the issue, unless an urgent exception applies. A declined payment is not a cancellation request, and continued attempts to collect an authorized overdue amount do not create a right to charge unauthorized fees.
No minimum term, annual commitment, cancellation penalty, or automatic credit purchase is implied if it was not disclosed and accepted. Required renewal reminders, acknowledgments, trial notices, and cancellation rights remain applicable regardless of any general wording in these Terms.
Section 19
Cancellation, refunds, and project termination
You can request subscription cancellation through the available account or billing cancellation mechanism or by emailing hello@rocketlaunch.io from the account email with the service to cancel. We will confirm the request. We do not require a sales call as a condition of cancellation. Any cancellation method and timing mandated by law controls.
Unless the accepted offer or applicable law states otherwise, subscription cancellation stops the next renewal and service remains available until the end of the already paid billing period. No further renewal is authorized after an effective cancellation. A genuinely missed cutoff may affect only an already initiated lawful renewal; contact us promptly if there is a billing discrepancy.
Fees for services already performed, consumed usage, delivered licensed work, and authorized nonrecoverable third-party commitments are ordinarily nonrefundable, subject to the Order, an express guarantee, a material uncured failure by us, and applicable law. An offer-specific nonrefund provision applies only if validly disclosed and enforceable. These Terms do not eliminate statutory refunds or authorize retention of money for work never provided without a lawful basis.
If you terminate a creative project before completion, you owe for work performed and authorized commitments through the termination date, up to the agreed fees absent an accepted change order. We will account for deposits and unused prepaid amounts. You receive only the fully paid, completed deliverables and license rights that the Order permits; unpaid or unfinished work remains unlicensed.
If we terminate for convenience without client breach, we will refund unused prepaid fees for services we will not provide, less properly earned fees and authorized commitments, and address any agreed transition. If either party materially breaches, the other may terminate after written notice and ten business days to cure where reasonably curable, unless the Order or law requires a different period.
Ending a service does not transfer our intellectual property, erase accrued obligations, or extinguish a fully paid standalone license that survives under its terms. Rights relating to payment disputes, consumer remedies, and lawful chargebacks are not waived.
Section 20
AI credits, allowances, and metered usage
Included allowances, credit pricing, debit schedules, and authorized top-ups are defined by the accepted offer and applicable usage schedule. Published credit conversion describes service usage value, not a bank balance, legal tender, investment, or ownership interest. Voice, text, models, tasks, carriers, and connected services may have different disclosed usage costs.
The current catalog describes 100 credits as $1 of usage value and 100 credits per Nova voice minute; actual rounding, text debits, carrier costs, and task charges must be disclosed for your configuration before activation. A model or rate change must follow the notice and authorization required by the applicable agreement and law.
Unused included allowances, purchased-credit expiry, rollover, refunds, and handling after cancellation follow the terms actually disclosed before purchase. These Terms do not create an undisclosed expiry or retroactively confiscate purchased credits. Contact us if a usage schedule or exhaustion behavior is unclear before enabling the service.
We may meter usage, impose the agreed allowance, and pause or limit affected features when it is exhausted. Automatic replenishment, overages, or paid fallback require express authorization and any agreed spending cap. You are responsible for usage generated by authorized users and workflows, subject to legitimate disputes and our responsibility for a covered service error.
Section 21
Product availability, support, and service changes
Available features, integrations, onboarding requirements, and support allowances are confirmed before activation. Roadmaps, demonstrations, illustrative mockups, planned modules, and marketing descriptions are not commitments to deliver an unreleased feature by a particular date. You should purchase based on the written capabilities included in your order.
Support covers the agreed product or engagement and service allowance. It does not imply unlimited changes, custom development, continuous staffed availability, emergency response, or a guaranteed resolution time. Any service-level agreement, dedicated growth-manager cadence, maintenance window, or response commitment must be stated in writing.
We may maintain, update, and improve the service, including changing internal infrastructure and addressing security risks. We will provide reasonable notice of a material reduction in purchased functionality where feasible and required, and honor applicable contractual remedies. We do not use a general update clause to remove the essential paid service without a lawful remedy.
Outages can result from our systems, the internet, client configurations, or external providers. Backups and maintenance reduce risk but do not guarantee uninterrupted service or recovery of every record. Any uptime credit or specific recovery commitment applies only if agreed or legally required.
Section 22
Authorized users, credentials, and access
You are responsible for accurate account information, appropriate user permissions, and protecting passwords, private links, API credentials, and access tokens. Do not share an account beyond its authorized scope or allow an outside party to use confidential access for its own purposes.
Notify us promptly of suspected unauthorized access. We may verify identity or authority before changing permissions, exporting records, transferring an account, or disclosing account information. An email from an unfamiliar address is not necessarily authority to act for the client.
Your account owner should manage staff changes and revoke access when appropriate. You are responsible for authorized user instructions and usage, except to the extent an incident results from our breach or another legally allocated responsibility. We may restrict access necessary to investigate a credible security threat without treating that restriction as ownership of your Client Data.
Section 23
Acceptable use and prohibited conduct
Use our services lawfully and within the accepted scope. Do not use them for fraud, impersonation, deceptive marketing, harassment, unlawful discrimination, privacy violations, infringement, malware, unauthorized surveillance, or collecting information without required permission.
Do not send unsolicited communications in violation of law or provider policy; purchase or upload unlawfully obtained contact lists; manipulate reviews; fabricate endorsements; evade consent, suppression, or carrier requirements; or direct an AI system to misrepresent its authority. You are responsible for your actual communication practices.
Do not bypass security or payment controls, exceed agreed limits through manipulation, interfere with other users, access another client’s records, remove proprietary notices, obtain nonpublic source or model instructions without authorization, or test security against live systems without agreed permission.
You may not reverse engineer, decompile, or otherwise derive nonpublic proprietary technology except to the extent an applicable law gives you a right that cannot be contractually restricted. Nothing prohibits lawful accessibility tools, rights under open-source licenses, or independent development using information you are entitled to use.
We may investigate credible misuse and request corrective action. Measures should be proportionate to the risk and consistent with our contractual and legal duties. We may immediately restrict conduct presenting an urgent legal, security, or operational threat.
Section 24
AI outputs, automation, and human oversight
AI systems can produce inaccurate, incomplete, biased, duplicated, or misleading outputs and may fail to follow an instruction. You must validate important outputs and configure human review for consequential actions. Generated text or an agent response is not legal, medical, financial, or other professional advice.
You remain responsible for the business rules, source information, approval steps, recipient permissions, and actions you authorize. Test automations before broad activation and maintain appropriate escalation and fallback procedures. A booking, message, payment instruction, or record update can affect real people and systems.
We do not guarantee that AI output is unique, copyrightable, registrable, free of third-party rights, or suitable for every intended use. Our ownership reservation applies to our protectable authorship and other lawfully held rights; it does not create copyright protection where law does not recognize it. Third-party model terms may impose additional restrictions.
Do not use an AI service as the sole basis for high-impact decisions or in a regulated or safety-critical workflow without a separately agreed compliant scope and qualified review. Do not provide secrets, highly sensitive personal records, or regulated information through a general service unless the necessary processing arrangement and safeguards have been expressly agreed.
We may refuse an unsafe automation or require approval steps. AI-generated guidance does not have authority to modify a contract, waive a fee, grant an ownership assignment, promise a refund, or authorize outside spending. A binding change requires the written acceptance specified in these Terms.
Section 25
Voice, messaging, recording, and carrier rules
If enabled, voice and messaging features depend on supported carriers, phone-number arrangements, routing, model services, and client configuration. You must disclose the automated nature of interactions and obtain consent for recordings or communications where required. Calling and recording laws vary by location and participant.
You are responsible for permissions to contact recipients, applicable do-not-call obligations, marketing consent, opt-outs, permitted hours, call content, recording notices, and required messaging or carrier registration. A contact’s appearance in a CRM is not proof of consent. We may require evidence of authorization before enabling a campaign.
No voice feature is an emergency-service substitute. Do not rely on an AI agent for emergency dispatch, urgent medical assistance, or uninterrupted safety-critical answering. Agree on fallback and escalation procedures appropriate to your business.
Phone-number ownership, portability, releases, and transition assistance depend on the Order and carrier rules. Do not cancel an account before arranging an authorized port if a number is important to your business. We do not guarantee a port that a carrier rejects or a number that another provider controls.
Section 26
Marketing, SEO, advertising, and business outcomes
We provide the marketing work and reporting stated in the Order. We do not guarantee rankings, search visibility, AI citations, traffic, leads, appointments, revenue, advertising approval, review volume, ratings, or profitability unless a specific lawful written guarantee defines the metric and remedy.
Platforms, algorithms, market conditions, competition, product quality, pricing, and client follow-up affect results. Estimates, scenarios, examples, workshops, and planning targets are illustrative and are not a promise of earnings. You remain responsible for your business decisions and the claims made about your offerings.
Campaign budgets, advertising accounts, creative approvals, landing pages, and included optimization must be agreed. Provider acceptance of an email, text, payment request, or advertisement does not establish inbox receipt, customer response, final payment, or business success.
You must approve substantiated claims and legally required disclosures before publication. We may decline fabricated reviews, misleading scarcity, unsupported results, or unlawful targeting. Compliance review by a qualified adviser is your responsibility unless expressly included in a separately scoped engagement.
Section 27
Websites, ecommerce, and custom software
Custom development is limited to agreed requirements, environments, supported devices, interfaces, and acceptance criteria. Compatibility with every browser, future operating-system release, external plugin, device, or undocumented API is not implied. Changes in dependencies may require additional maintenance.
Accessibility and security work must be defined by actual scope and validation. We do not warrant a website is compliant with every accessibility or privacy law solely because it was built by us. If you require a particular standard, audit, penetration test, data location, or certification, identify it before accepting the Order.
For ecommerce, you are the seller or merchant of your goods and services unless a separate agreement expressly states otherwise. You are responsible for product legality, fulfillment, taxes, customer terms, refund policies, chargebacks, fraud controls, and required consumer disclosures. Integrating a payment tool does not make Rocket Launch the seller or payment processor.
Native mobile distribution, app review, third-party approvals, and platform certificates may depend on accounts you control. Development fees do not guarantee marketplace acceptance. Our retained rights in software do not override a separately signed assignment or rights granted directly by an applicable open-source license.
Section 28
Workshops, coaching, and digital materials
Workshop and coaching details, dates, capacity, prices, replay access, and cancellation conditions are governed by the accepted event offer and applicable notice. A waitlist, notification request, application, or invitation is not a confirmed paid seat. An event-specific nonrefund condition applies only as lawfully disclosed and accepted.
Presentations, worksheets, recordings, training content, methods, and written materials remain Rocket Launch Materials or the relevant presenter’s materials. Participants receive a limited license for their own learning and internal business use; they may not resell, republish, record, distribute access, or present the material as their own training without permission.
Coaching is educational and advisory. You decide whether and how to implement recommendations and remain responsible for results. An event includes implementation, advertising spend, subscriptions, or development only if expressly stated. Participant contributions remain subject to their rights and any event recording notice.
We may change an event for a reasonable operational reason and will communicate applicable alternatives and remedies. Mandatory refund rights and expressly promised rescheduling remedies remain available.
Section 29
Confidential information
Each party will protect the other’s nonpublic information disclosed in circumstances reasonably indicating confidentiality, use it only for the engagement or another permitted purpose, and disclose it only to people and providers who need it and are subject to appropriate protections. Our nonpublic source, prompts, working files, pricing negotiations, and technical methods may be confidential information.
Confidential information excludes information independently known without restriction, publicly available without a breach, lawfully obtained from another source, or independently developed without using protected information. Client Data and personal information also remain subject to applicable legal and contractual protections.
A party may disclose information required by law, process, or a competent authority, providing notice when legally permitted and reasonably feasible and limiting disclosure as appropriate. Confidentiality does not prevent reporting unlawful conduct or exercising a legally protected right.
Confidentiality obligations continue for three years after disclosure unless the Order states a longer period; trade secrets remain protected while legally qualifying as trade secrets, and personal information remains subject to applicable processing and retention obligations. A signed nondisclosure agreement controls any express conflict.
Section 30
Privacy, data processing, and client compliance
Our Privacy Policy explains personal-information processing for our own website and business activities. A policy notice is not blanket consent, a data-processing agreement, or permission for you to collect another person’s information without a lawful basis.
Where we process Client Data on your behalf, the accepted service agreement and any required data-processing terms define instructions, roles, security responsibilities, subprocessors, rights requests, and transfers. Do not send regulated data before confirming an appropriate arrangement. We do not imply HIPAA, PCI, financial-regulatory, or other specialized compliance absent an express applicable agreement.
You are responsible for your own privacy notices, lawful processing grounds, consent records, marketing permissions, retention decisions, and customer requests to the extent you determine processing purposes. We will perform our own applicable obligations and the assistance we have agreed to provide.
No ownership, publicity, reuse, feedback, indemnity, or termination clause permits violating applicable privacy rights. Legal rights to access or deletion are assessed separately from ownership of website code or creative work.
Section 31
Exports, transition, and end-of-service effects
Arrange needed Client Data exports before your service ends. Available export formats and assistance depend on the agreed service and actual capabilities. Contact us before cancellation if you need help; additional migration or conversion work may require an agreed fee. These Terms do not promise a currently unavailable self-service export tool.
We will not misclassify your customer records or pre-existing content as our creative intellectual property to deny a legally required or contractually agreed export. An export excludes proprietary platform technology, internal tools, confidential materials of others, and assets you are not entitled to receive.
After the service period ends, accounts, hosted websites, agents, integrations, and subscription workflows may be disabled. Data deletion follows the applicable retention practices, agreed processing terms, and legal obligations; no indefinite free storage or restoration service is included.
Your domains and independent accounts remain yours, subject to their providers’ rules. Any permitted release of delegated access or number-port assistance must be coordinated securely. A transition does not grant a replacement provider a license to our code, designs, prompts, or source files beyond a license expressly allowing that use.
Section 32
Suspension and enforcement
We may suspend affected services for materially overdue payment, a material Terms violation, a credible security threat, unlawful instructions, or a provider or legal requirement. Where reasonably possible, we will give written notice and an opportunity to resolve the issue before suspension.
Immediate restrictions may be necessary for active abuse, unauthorized access, fraud, infringement, or imminent harm. We will scope restrictions reasonably and consider restoration when the issue is resolved. Suspension does not automatically transfer client property or justify deleting records contrary to a legal or contractual duty.
For a material breach of a creative license, we may require you to stop the unauthorized use and, where reasonably curable, give the notice and cure opportunity specified in these Terms. Continued infringement or disclosure of protected source materials may support legal relief. We do not claim a right to disable unrelated client-owned systems without authorization.
Accrued fees remain due subject to legitimate disputes and applicable remedies. We will not charge for a future renewal after effective cancellation merely because an account was suspended. If restoring service requires new work, fees must be agreed rather than imposed as an undisclosed penalty.
Section 33
Limited commitments and warranty disclaimers
We will perform agreed services with reasonable professional care and materially conform to the accepted scope, subject to the specific acceptance and correction provisions. Any additional written warranty or service-level commitment remains effective according to its terms. The remedies promised in an Order are not removed by a general disclaimer.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR EXPRESS COMMITMENTS IN THE ACCEPTED AGREEMENT, SERVICES, PLATFORM ACCESS, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
We do not warrant uninterrupted or error-free service, universal compatibility, absolute security, complete recovery, the accuracy or uniqueness of AI output, regulatory approval, successful trademark registration, or a particular business result. A demonstration or conceptual mockup is not a warranty of a released capability.
These disclaimers do not exclude mandatory consumer guarantees, obligations arising from our own unlawful conduct, or another right that cannot be waived. If a jurisdiction limits a disclaimer, it applies only to the extent permitted there.
Section 34
Limitations of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKET LAUNCH AND ITS PERSONNEL AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL ARISING FROM THE ENGAGEMENT, EVEN IF ADVISED THAT SUCH DAMAGES COULD OCCUR. THIS EXCLUSION APPLIES ONLY WHERE LAWFUL AND DOES NOT RECLASSIFY A LEGALLY RECOVERABLE DIRECT LOSS AS INDIRECT.
SUBJECT TO THE EXCEPTIONS BELOW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE AFFECTED ORDER OR SERVICE WILL NOT EXCEED THE FEES YOU ACTUALLY PAID US FOR THAT AFFECTED ORDER OR SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR A FREE WEBSITE OR FREE EVENT WITH NO RELATED PAID ORDER, THE LIMIT IS $100, TO THE EXTENT PERMITTED BY LAW. RELATED CLAIMS DO NOT MULTIPLY THE CAP.
No provision limits liability for fraud, willful misconduct, gross negligence where it cannot lawfully be limited, injury or death where protected by law, mandatory statutory remedies, or another liability that applicable law prohibits limiting or excluding. Any required exception applies whether or not specifically named here.
The limitations apply across legally permitted theories of liability, including contract and negligence, and reflect the fees and allocation of risk. They do not authorize us to retain an unearned payment contrary to a contractual refund duty or mandatory law. They do not limit your obligation to pay valid fees or grant a license to infringe Rocket Launch rights.
You should maintain insurance, independent backups, approvals, and contingency arrangements appropriate to your business. Those responsibilities do not excuse our own breach. If you need a different risk allocation, recovery commitment, or insurance requirement, it must be negotiated before accepting the engagement.
Section 35
Client indemnity for third-party claims
To the extent permitted by law, you will defend and indemnify Rocket Launch and its personnel against third-party claims and reasonable resulting costs, damages, and legal fees arising from Client Materials you supply without necessary rights, unlawful client instructions, your products or business claims, your breach of communication or privacy obligations, or your material misuse of the service.
This obligation applies only to the extent the claim is attributable to your conduct or responsibility. It does not require you to indemnify us for our own fraud, willful misconduct, unlawful conduct, or other responsibility that cannot legally be shifted, nor for an infringement claim caused solely by our independently created material rather than your contribution or misuse.
We will promptly notify you of a covered claim where practicable, provide reasonable cooperation at your expense, and allow an appropriate defense subject to protection of our interests. A delay in notice reduces the obligation only to the extent it materially prejudices the defense. We may participate with our own counsel at our expense unless a conflict reasonably requires different arrangements.
You may not settle a claim in a way that admits fault for us, imposes a nonmonetary obligation, restricts our business or intellectual property, or fails to release the covered parties without our written consent. If you fail to provide a timely appropriate defense, we may defend the covered claim and seek reasonable covered costs, subject to applicable law.
Section 36
Rights complaints and disputed material
If you believe content or a service infringes your rights, email hello@rocketlaunch.io with the material’s location, the right asserted, sufficient information to assess the claim, your contact details, and your authority to act. Do not submit a claim you know is false. We may request additional information or restrict disputed material where appropriate.
We may investigate, request evidence from the client, remove or disable disputed material, or propose replacement work. A removal is not an admission of liability or a transfer of ownership. Statutory notice, counter-notice, or court processes control where applicable.
This contact process does not assert that Rocket Launch has registered a statutory designated copyright agent. Any formal statutory agent details, if required, must be separately established and published. A client must not falsely attribute Rocket Launch work to itself or misrepresent its license when registering or enforcing rights.
Section 37
Disputes, governing law, and venue
Before filing an ordinary contractual claim, contact hello@rocketlaunch.io with the issue and requested resolution. For business-to-business disputes, the parties will attempt a good-faith resolution for 30 days after notice. This does not prevent urgent relief, require allowing a limitation period to expire, delay a required cancellation, or restrict a legally protected complaint.
Unless a signed agreement states otherwise, California law governs the accepted agreement, excluding conflict-of-law rules, to the extent permitted by applicable law. Subject to mandatory jurisdictional and consumer protections, disputes will be brought in the state or federal courts with appropriate jurisdiction in Los Angeles County, California.
Either party may seek interim protection for confidentiality, intellectual-property misuse, security, or another matter for which the law permits urgent relief. No clause guarantees an injunction, removes a court’s discretion, or excuses required proof, notice, or security.
These Terms do not impose mandatory arbitration or a class-action waiver. A separate dispute arrangement requires a valid agreed provision. Mandatory consumer forums, statutory rights, regulatory complaints, and permitted small-claims proceedings remain available. We do not shorten a statutory claim deadline through these Terms.
Section 38
Events outside reasonable control
Neither party is responsible for a failure or delay to the extent caused by an event beyond its reasonable control, such as a natural disaster, war, widespread outage, government action, or an external infrastructure disruption that could not reasonably be avoided. The affected party should give notice when practicable, mitigate the impact, and resume performance reasonably promptly.
This provision does not excuse payment for services already delivered, a party’s own preventable security failure, or statutory duties that remain applicable. If a material interruption continues for more than 30 days, either party may terminate the affected future work by notice, with prepaid amounts accounted for under the termination provisions.
Section 39
Assignment, notices, severability, and survival
You may not transfer an account, agreement, or Rocket Launch license without our prior written consent, except where the accepted Order expressly permits it. We may transfer an agreement as part of a legitimate business reorganization or sale, provided the transfer does not eliminate your contractual rights and is permitted by applicable law. This does not transfer your trademarks or independent property to us.
Routine notices may be sent to the current account or Order email. Legal and contractual notices to us should be sent to hello@rocketlaunch.io with the relevant Order and subject identified. Required formal service of legal process must follow applicable law; an email clause does not substitute for legally required service.
If a provision is unenforceable, the remainder continues where legally appropriate. A court may enforce the provision to a lawful extent where permitted, without inventing consent or removing mandatory protections. A failure to enforce a provision on one occasion is not a waiver of future enforcement.
The accepted documents form the agreement for their subject matter and supersede prior discussions only to the extent validly agreed. Headings and summaries help navigation and do not change operative provisions. No third party receives enforcement rights except to the extent expressly provided and legally permitted.
Provisions that by their nature should survive termination include retained ownership, surviving standalone licenses, confidentiality, accrued payment duties, lawful indemnity obligations, liability limitations, and dispute provisions. Survival does not extend a subscription-dependent license beyond its paid term or negate required deletion or refund duties.
Section 40
Version changes and contact
Published version: October 11, 2026. These Terms may be revised for future engagements. A material change to an existing paid engagement requires the notice and acceptance required by the governing agreement and law; a changed date on this page alone does not retroactively replace accepted ownership or commercial terms.
We will provide notice of material applicable changes and an opportunity to stop future service where required. Administrative or security changes may take effect as lawfully permitted, but a new fee, ownership assignment, recurring authorization, or dispute waiver requires the applicable agreement and consent.
For questions about licensing, ownership, a project, billing, cancellation, transition, or these Terms, email hello@rocketlaunch.io. Obtain clarification and any required written exception before commissioning work or using materials outside the granted license. Keep a copy of the version and Order you accept.