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Rocket Launch / Support

A little help.
A clear way forward.

A question, a loose end, or something that isn’t working? Bring it to us. Let’s get your next step sorted.

Get support

For your website, software, marketing, and AI workflows.

Send a support request

Give us the details in one place.

Prefer email?

hello@rocketlaunch.io

Let’s work through it

Start with
what you know.

You don’t need to have the answer. A little context helps us understand the question.

  1. 01

    Name the project.

    Include your website address or the work you’re asking about.

  2. 02

    Show us the sticking point.

    Tell us what happened, what you expected, and who’s affected.

  3. 03

    Keep the conversation going.

    Leave an email address where the team can reach you.

Something new in mind? Let’s talk

A little context goes a long way

Tell us what’s happening.

Please leave out passwords, payment details, and other sensitive information.

We’ll use your email to follow up on this request.

Before you send

A few useful answers.

What should I include in my request?

Share your website address or project name, the affected page or workflow, and what you expected to happen. For an issue, include the steps that led to it and any error message. You can send screenshots by email; remove sensitive information first.

Can I request a change to my website or project?

Yes. Choose the relevant topic and describe the change you have in mind. The team can clarify the scope and next steps with you. Work included in your service depends on your agreement.

What if my website or workflow is unavailable?

Select ‘My website or workflow is unavailable’ in the form and explain when the issue started and who is affected. If you prefer email, include that context in your subject and message.

How will you follow up?

Use an email address you can access. The team will use it to continue the conversation and ask for any additional details needed to understand your request.

How can I add a product or upgrade my plan?

Tell us which capabilities you need. Website includes Nova chat and 1,000 monthly credits; Pro includes voice and local growth; Ultra includes every platform feature and a dedicated growth manager. We confirm availability, setup, and the resulting price before changing your plan.

I’m planning a new project. Where should I start?

Use our Let’s talk page to tell us about a new project. This support page is for questions and requests about your existing work with Rocket Launch. Start a conversation

Keep things moving

Good work starts
with a conversation.

If email feels easier, start there. Tell us what you need help with and we’ll take the next step together.

Email the team